After Installing an IP2017 Update, Custom Files are Deleted / Lost (Doc ID 2568761.1)

Last updated on APRIL 04, 2025

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Goal

Environment has been Upgraded from IP16 to CRM 19.6.

Custom scripts / files / images were placed in Application Interface server (for ex "*\applicationcontainer\webapps\siebel\files\custom"). Then Update 19.7 has been installed and all custom files are deleted. Is this an expected behavior?

Solution

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In this Document

Goal

Solution

Manage custom client files on Siebel Application Interface to preserve customization

Remediation

References

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After Installing an IP2017 Update, Custom Files are Deleted / Lost (Doc ID 2568761.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!