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New Siebel file system has slow performance (Doc ID 2569968.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel CRM - Version 8.2.2 SIA[22320] and later
Microsoft Windows x64 (64-bit) - Version: 2008 R2

Symptoms

Old Siebel file system that is a 2TB disk is running out of free space.
In order to avoid issues caused by the lack of free disk space, a new disk of 3TB was installed.
All of the attachments were moved to the new disk and then enterprise parameter was changed to point to the new 3TB disk.

note: old Siebel FS disk was of HDD type, new Siebel FS disk is SSD type. the expected behavior is that file operations should be faster.


Initially there was no issue recorded, but as the files size started to get close to 2TB (on disk) the performance started to degrade,

- slow render of login page
- slow navigation in application
- slow upload/download file operations

and after a while the application was so slow that it could not be used.

 

Changes

New SSD disk of 3TB was used for Siebel file system.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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