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Siebel Web Tools Is Not Accessible. Receiving webtools_enu not configured in the Deployed Profile. (Doc ID 2570098.1)

Last updated on APRIL 21, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.0 [IP2017] version, Installation

Siebel Web Tools is not accessible.

Hello Team,

We are not able to access Siebel Web Tools.

URL - https://.com:443/siebel/app/webtools/enu
Error message - Application: webtools_enu not configured in the Deployed Profile.

Siebel Version - IP 2017 base. New installation.
Component Group "Siebel Web Tools" is Active on server.
Component "Siebel Web Tools Object Manager (ENU)" has been configured in AI and component status is also online.

ERROR
-----------------------
Application: webtools_enu not configured in the Deployed Profile.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Browser
2. Invoke URL - https://.com:443/siebel/app/webtools/enu
3. Error message - Application: webtools_enu not configured in the Deployed Profile.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Siebel Webtools application

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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