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Symbolic URL's Not Working Properly After Upgrade To IP 18.12 (Doc ID 2570434.1)

Last updated on JULY 29, 2019

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Symbolic URL's not working properly after upgrade to IP 18.12

EXPECTED BEHAVIOR
-----------------------
Symbolic URL should be displayed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Use the vanilla symbolic URL to be displayed in Activities View (or any view) and it shows up as blank.
  2. Go to Siebel Tools > Query for CUT Bill Image Applet.
  3. Verify in Applet Web Template that you have Bill Statement.
  4. In the application go to WI Symbolic URL List.
  5. Add to URL: the jquery link: https://jquery.com.
  6. Display the symbolic URL in the Activities View.

Cause

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In this Document
Symptoms
Cause
Solution
References


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