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Remote Product Configurator Not Working With LDAP Authentication (Doc ID 2570819.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Security / Authentication

Remote Product Configurator not working with LDAP authentication


Recently install a new Siebel 8.1.1.10 testing environment where Remote Product Configurator is present.

The installation is done in ESN and ENU and we are facing the following behavior using the different components:


• Vanilla eCommunication ESN component with remote eProdConf and LDAP authentication = KO. The eProdConf is not instantiated.
• Vanilla eCommunication ENU component with remote eProdConf and BD authentication = OK
• Vanilla eCommunication ENU component with local eProdConf and BD authentication =OK
• New eCommunication ESN component with local eProdConf and BD authentication = OK
• New eCommunication ESN component with remote eProdConf and BD authentication = OK

We have already tried to configure the LDAP for a new component and the result is also KO:


• New eCommunication ESN component with remote eProdConf and LDAP authentication = KO

The configuration is a copy of Production where LDAP is also in place, but it seems we are missing something.



ERROR
-----------------------
SBL-SVC-00203


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install 8.1.1.10
2. Enable LDAP for ENU & ESN
3. With LDAP, remote product config is not working


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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