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After Siebel Upgrade from IP 2016 to Siebel 19, Encrypted Columns Cannot be Accessed in UI with "Data Unavailable" error (Doc ID 2571548.1)

Last updated on APRIL 18, 2023

Applies to:

Siebel CRM - Version 19.5 and later
Information in this document applies to any platform.

Symptoms


Decrypt function failed for records created before Siebel 2019 upgrade. Any records created after the upgrade work without issue.

After the upgrade Siebel from IP2016 to Siebel 2019:

When accessing from UI the data in any encrypted column, the following errors are logged in OM log and "Data Unavailable" message is seen in UI

 

Changes

 Upgrade Siebel from IP 2016 to Siebel 19

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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