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Siebel Mobile : BatchSync Component Crash While Reading From ZOOKEEPER (Doc ID 2573866.1)

Last updated on AUGUST 07, 2019

Applies to:

Siebel Mobile Applications - Version 18.9 and later
Information in this document applies to any platform.

Symptoms

BatchSync component is crashing with the following call stack while reading from the zookeeper . This is due to memory exhaust  of the BatchSync process when reaching its memory limit. 

 

CallStack


 [9] __sighndlr(0xb, 0xf3b183c8, 0xf3b180f0, 0xfe43d820, 0x0, 0xfc338274), at 0xfc2ea120
 ---- called from signal handler with signal 11 (SIGSEGV) ------
 [10] memset%sun4v-hwcap4(0x0, 0x0, 0x400, 0x0, 0x400, 0x0), at 0xfc3246a8
 [11] CSSNSClient::ZKReadData(0x10f77388, 0xfe7ed19c, 0xf3b18f00, 0xf3b18efc, 0xf3b18ef8, 0xffffffff), at 0xfee36f98
 [12] CSSNSClient::BatchRead(0xf3b18eb8, 0x0, 0xf3b19994, 0x0, 0x1e04f4d0, 0xfee94da8), at 0xfee37dd0
 [13] scmNSClient::ExecRequest(0x1, 0x4, 0x0, 0x29479bd0, 0xfd5d9ee0, 0x15c), at 0xfd5da070
 [14] sccCfgObj::Read(0xe38fbd30, 0xfd712364, 0x1e04, 0x0, 0x0, 0xf3b19ab8), at 0xfd6658ec
 [15] sccComponent::Read(0xe38fbd30, 0xf3b19d00, 0xf3b19c04, 0xfd710560, 0xf3b19c04, 0x0), at 0xfd672cf4
 [16] sccQueryComponent::Instantiate(0xe0e5f908, 0xe38fbd30, 0xf3b1a114, 0xf3b19db4, 0xfd710560, 0x25a599d8), at 0xfd6b85dc
 [17] sccQueryObj::GetNextObj(0xe0e5f908, 0xf3b1a114, 0x0, 0x1, 0xf3b19e8c, 0xf3b19e8c), at 0xfd6b438c
 [18] sccCompGroup::GetNextComponent(0xfd712140, 0xf3b1a114, 0x0, 0xfe7d95c8, 0xf3b19f68, 0x60f0), at 0xfd670e60
 [19] srsCompGroup::GetNextComponent(0x27b8afd0, 0xf3b1a240, 0x2, 0x34c71f5c, 0xf3b1a118, 0xf979ad00), at 0xf9734948
 [20] saCompConfs::LookUpCompConfs(0xf3b1a500, 0x27b8afd0, 0x2df, 0xf3b1a240, 0x5bc, 0x2c0005), at 0xe5baf138
 [21] saCompConfs::SetSort(0xf3b1a500, 0x0, 0x0, 0xf6, 0x1, 0xf3b1a380), at 0xe5bafa28
 [22] saAdminLocSrvCommand::HandleCommand(0xba3979c8, 0xd8, 0xe33b8510, 0xe33b8510, 0xf3b1a468, 0xcd2b0be8), at 0xe41d9478
 [23] saClntConn::ProcessLocally(0xba3979c8, 0x0, 0xf3b1b5a0, 0xf3b1a7e8, 0xe424c588, 0xb0), at 0xe41d3df0
 [24] saClntSiebsrvrConn::SendReadMsg(0x29b64048, 0xe319e908, 0xf3b1b5a0, 0x127c, 0xe24c7368, 0x282468d8), at 0xe41d4f0c
 [25] saClntCmd::ProcessCmd(0x268c6048, 0x283e3b98, 0xdf7a9618, 0xe41d4b20, 0xe24c7368, 0xe424c588), at 0xe41ca338
 [26] saClntCmdSC::ExecuteAndFetch(0x268c6048, 0xfd9197c0, 0xe2a6e0d0, 0x0, 0xe670a994, 0x2afa), at 0xe66e3610
 [27] CSSSadmSqlCursor::DoExecuteStmt(0xe2a6e008, 0x1800, 0xe670c3de, 0x8, 0x1, 0xe670a994), at 0xe66d8e10
 [28] CSSLockSqlCursor::DoExecuteStmt(0x233613a0, 0x2192f200, 0x0, 0x0, 0xfd91a7e8, 0x10eb37c8), at 0xf4d723c0
 [29] CSSSqlCursor::Execute(0xe2a6e008, 0x2192f200, 0xe3092c18, 0x29cbc508, 0x36800, 0xf5295430), at 0xf4d73a40
 [30] CSSSqlObj::Execute(0x29cbc508, 0x0, 0x0, 0x1, 0xf3b1bdc4, 0x0), at 0xf4e073a0
 [31] CSSBusComp::SqlExecute(0x29e46548, 0x0, 0x0, 0x0, 0xf5ec1b10, 0x29e46548), at 0xf5cd2440

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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