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How To Process A Return Transaction In Siebel Loyalty (Doc ID 2575495.1)

Last updated on AUGUST 22, 2019

Applies to:

Siebel Loyalty Engine - Version 18.12 and later
Information in this document applies to any platform.


how to deduct the points which added in the original sales order when customer has return sales order, rather than the points from other sales order. The main purpose is to deduct the points of the original order when returning goods.
The current logic of our system is that the deduction points for returns are based on the first in.

When return the product which means cancel transaction , it should have same Accrual item id to use in cancellation redeem in points. how to specify the same accrual item when execute transaction of return product. ?



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