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Siebel SRProc and SRBroker components failing with the error "SBL-SRM-00016: Unable to initialize the Database environment -- Unable to start common api" (Doc ID 2575821.1)

Last updated on MARCH 02, 2021

Applies to:

Siebel CRM - Version 19.4 and later
Information in this document applies to any platform.

Symptoms



The SRBroker and SRProc components are being terminated and the following error occurs in the log file

ERROR
-----------------------
SBL-SRM-00016: Unable to initialize the Database environment -- Unable to start common api



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Start the siebel server
2. Review the SRBroker and SRProc log files from the siebel server


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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