On Field Update Set N Business Component User Property Is Not Working
(Doc ID 2577096.1)
Last updated on JANUARY 21, 2021
Applies to:
Siebel CRM - Version 8.1.1.1 [21211] and laterInformation in this document applies to any platform.
Symptoms
On Field Update set n Business Component User Property is not Working
In Service Request List Applet , on change of Status Field value to Closed , Close Time Field not getting updated through On Field Update Set user property
STEPS
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The issue can be reproduced at will with the following steps:
1. Add below user properties under "Service Request" Business Component"
User Property Name :- On Field Update Set 14
Value :- "Status", "Test Resolved Time", "IIF([Test Resolved Time] Is NOT NULL, [Test Resolved Time], IIF ([Status] =LookupValue("SR_STATUS","Resolved"), Timestamp(),[Test Resolved Time]))"
*****************************************
User Property Name :- On Field Update Set 16
Value :- "Status", "Test Closed Time", "IIF ([Status] =LookupValue(""SR_STATUS"",""Closed""), Timestamp(), """")"
*****************************************
User Property Name :- On Field Update Set 19
Value :- "Status", "Test Service Status", "IIF ([Status] = LookupValue(""SR_STATUS"",""Auto Endo-Failed""), ""N"", [Test Service Status])"
2. Compile the changes
3. Login to application
4. Change the SR Status to Closed and verify the "Closed Time" field value
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |