Multi Tabbing is behaving inconsistently with Maximum Possible Tabbed Sessions
(Doc ID 2577366.1)
Last updated on AUGUST 16, 2019
Applies to:Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.
On : 19.7 version, Client Functionality
The Multi-tabbed Session feature is behaving inconsistently in IP19.7.
This feature was introduced in IP19.7 and later. To enable it, you set the parameter EnableMultiTab=True in the AOM and the parameter "Maximum Possible Tabbed Session" to a numeric value in the AI Profile. For instance, if you set "Maximum Possible Tabbed Session=5", users are then allowed up to 5 tabbed sessions per browser.
However, on occasion it is not allowing the number of tabbed sessions set by the parameter. Even though 5 is the value for the parameter, sometime the users can open only 2 or 3 sessions. It was found that even after a server restart, the issue persisted. Users would see the following message warning:
Session Warning Message
You have initiated a Siebel session while another Siebel session is currently active. Please choose the option that applies to you.
You already have a Siebel session with unsaved data running in another browser window. To save data from a second session go to the already open session and either save and exit or continue to use that data.
You do not have unsaved data in your other session and wish to close it and launch a new session. Click here
You have closed your previous Siebel browser instance using the Close instead of the Logoff feature and wish to open a new Siebel session. Click here
Users expect to be able to open the number of tabbed sessions as specified by the AI parameter.
The steps to reproduce the issue are as follow:
1. Enable Multi-tab feature
2. Attempt to open 5 tabbed sessions. This usually works when you first enable the functionality.
3. After some time, it seems you can only open fewer than 5 tabbed sessions.
Due to this, users are not able to use the number of tabbed sessions they are allowed.
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