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Mailbox Stuck - Interactions Are Not Getting Created (Doc ID 2577512.1)

Last updated on SEPTEMBER 20, 2019

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.


   Mailbox Stuck - Interactions are not getting created. Siebel email driver should be able to pull the emails from Exchange server.


The issue can be reproduced at will with the following steps:
1. Mailboxes ID gets expired
2. Reactivate the expired Mailboxes
3. Notice that the emails are not pulled anymore by the Siebel driver




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