Memory Leak / Hangs caused by Sophos Scans
(Doc ID 2577693.1)
Last updated on AUGUST 28, 2023
Applies to:
Siebel CRM - Version 8.1.1.11 [IP2013] and laterInformation in this document applies to any platform.
Symptoms
Noted that OM Process size is growing beyond the 2 GB limit and crashing. This is resulting in "Server busy..." error.
Frequent OM process termination is causing end user getting kicked out of OM.
Some DB connectivity issues noted resulting in authentication failure errors sporadically.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |