My Oracle Support Banner

Memory Leak / Hangs caused by Sophos Scans (Doc ID 2577693.1)

Last updated on DECEMBER 02, 2024

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Noted that OM Process size is growing beyond the 2 GB limit and crashing. This is resulting in "Server busy..." error.

Frequent OM process termination is causing end user getting kicked out of OM.
Some DB connectivity issues noted resulting in authentication failure errors sporadically.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.