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Send Mail Error - Unrecognized Authentication Type (Doc ID 2579239.1)

Last updated on MAY 03, 2021

Applies to:

Siebel CRM - Version 16.9 [IP2016] and later
Information in this document applies to any platform.


When trying to send an email using F9 functionality  an error is occurring.  The error observed in the log is this: "server unavailable: 504 5.7.4 Unrecognized authentication type"

The issue can be reproduced at will with the following steps:

1) Open Siebel app

2) Press on Site Map

3) Go to Administration - Communications:: Communications Drivers and Profiles

4) In Communications Drivers applet select Internet SMTP/POP3 Server driver

5) In Profiles applet add your  Email Profile

6) Configure the email profile for outbound email with simple authentication by adding these 2 additional parameters:

7) From Profiles applet menu select Submit Profiles Changes

8) Test the new profile by sending an email with F9 functionality

9) Notice that the email is not sent and an error is thrown in the log.  




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