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In IP16 and Earlier, Unable to Generate Siebel Reports When Configured Web Single Sign On (SSO) - SBL-SEC-10018: Trust token mismatch (Doc ID 2580973.1)

Last updated on JUNE 07, 2021

Applies to:

Siebel CRM - Version 8.0 [20405] to 16.19 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.


When attempting to generate Siebel reports the process fails and the following error is seen in the XMLPReportServer.log:


The issue can be reproduced at will with the following steps:

1. Log into Siebel application.
2. Navigate to the view where the records are displayed, for example activities view.
3. Click on the report icon and submit the report.


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