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Siebel Cluster Showing Faulted On Gateway Cluster Server in DR Environment (Doc ID 2581340.1)

Last updated on APRIL 21, 2020

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.


On : 15.18 [IP2015] version, System Admin

Siebel cluster showing faulted on gateway cluster server. Service group “Siebel” gets online and after few minutes again it goes to failover to next cluster node and get online there also but post that with same scenario goes offline and faulted on both nodes, as services are getting online and automatically getting offline.
We have checked the Enterprise log file of the application getting below error after restarting siebel and gateway cluster services.

GenericLog GenericError 1 0005c2da5d52812d:0 2019-08-13 17:17:34 (smilobj.cpp (500) err=1376305 sys=2) SBL-SMI-00049: Internal
: There is no connection to the gateway server




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