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Siebel BIP Reports With WebSSO Not Working as XMLPReportServer Component Does Not Come Online And Fails With SBL-SEC-10018 Error (Doc ID 2582634.1)

Last updated on AUGUST 29, 2019

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Reports

When attempting to check the XMLPReportServer component post DB refresh, the XMLPReportServer component goes offline and the following error occurs.

ERROR
-----------------------
GenericLog GenericError 1 000065655d5412d8:0 2019-08-14 13:29:52 (secmgr.cpp (2768) err=4597538 sys=0) SBL-SEC-10018: Trust token mismatch
GenericLog GenericError 1 000065655d5412d8:0 2019-08-14 13:29:52 (secmgr.cpp (2824) err=4597527 sys=0) SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Siebel BIP integration with Siebel security model with WebSSO.
2. Make sure that the integration works fine and reports are running and XMLPReportServer component is up and running.
3. Perform DB refresh and check to see if the XMLPReportServer component is up and running.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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