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Siebel Server Configuration Fails With 5004 Error. (Doc ID 2582657.1)

Last updated on AUGUST 29, 2019

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

Siebel Server Configuration utility (config.bat -mode siebsrvr) fails with 5004 error.

After Siebel Server software has been installed, Siebel Gateway Server and Siebel Enterprise  are configured.

When Siebel Server is configured, it fails with 5004 error in the log file.




ERROR
-----------------------
Under SES\cfgtoollogs\cfg folder, config_[timestamp].log shows the following error.

Aug 28, 2019 5:53:27 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: -1073741819
Aug 28, 2019 5:53:27 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 1703940
Aug 28, 2019 5:53:27 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
INFO: =====NSATTRIB=====
Aug 28, 2019 5:53:28 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 5004



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Siebel Enterprise Server software has been installed.
2. Configuration for Siebel Gateway Server and Siebel Enterprise have been executed successfully.
3. Siebel Server configuration is executed as (config.bat -mode siebsrvr) under SES\Config folder.
4. Siebel Enterprise Name and Siebel Server Name are entered and Next button is clicked. Then "Siebel Enterprise Application has stopped working" is displayed.
5. When "Close the program" is clicked, Siebel Configuration wizard moves to the next page (for Enable Component groups).
6. Go through the rest of steps and click "Next" at the Summary page.
7. Error window is shown with "Siebel Configuration Wizard failed with error"





Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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