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Siebel 19.x - AI Tomcat Fail To Initialize After Replacing Self-signed Certificate with CA Certificate (Doc ID 2582830.1)

Last updated on FEBRUARY 09, 2021

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.


Siebel is upgraded from IP15 to Siebel 19.7 with self signed certificates the application was working fine. As part of security policy, these self-signed certificates need to be replaced with signed certificates provided by root CA.

After importing CA provided certificates to JKS, AI is failing to come up.



21-Aug-2019 11:30:31.589 SEVERE [main] org.apache.coyote.AbstractProtocol.init Failed to initialize end point associated with ProtocolHandler ["https-jsse-nio-9001"]
java.lang.IllegalArgumentException: Alias name [null] does not identify a key entry

The issue can be reproduced at will with the following steps:

1. Stop AI and import CA provided certificate to JKS
2. Start AI service.

3. AI failed to start




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