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IP2019 - AI Tomcat Fail To Initialize After Replacing Self-signed Certificate with CA Certificate (Doc ID 2582830.1)

Last updated on APRIL 21, 2020

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.


On : 19.7 version, Security / Authentication

We have upgraded our environment from IP15 to IP19.7 with self signed certificates the application is working fine
But when we try to replace it with CA certs AI is failing to come up


21-Aug-2019 11:30:31.589 SEVERE [main] org.apache.coyote.AbstractProtocol.init Failed to initialize end point associated with ProtocolHandler ["https-jsse-nio-9001"]
java.lang.IllegalArgumentException: Alias name [null] does not identify a key entry

The issue can be reproduced at will with the following steps:

1. Replace self signed certs with CA certs
2. Import the same
3. restart services, AI services are not coming up




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