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Siebel AI Tomcat Server Fail to Initialize with Error "java.io.IOException: Alias name [null] does not identify a key entry" After Replacing Self-signed Certificates with CA Signed Certificates (Doc ID 2582830.1)

Last updated on MARCH 27, 2024

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms

Unable to login to SMC, or AI failed to start on HTTPS port, or after replacing/renewal of certificates Siebel is not working. The following can be found:

ERROR
-----------------------

catalina*.out

SEVERE [main] org.apache.coyote.AbstractProtocol.init Failed to initialize end point associated with ProtocolHandler ["https-jsse-nio-9001"]
java.lang.IllegalArgumentException: java.io.IOException: Alias name [null] does not identify a key entry


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Stop AI and import CA provided certificate to JKS

2. Start AI service.

3. AI failed to start

Changes

As part of security policy, these self-signed certificates need to be replaced with signed certificates provided by root CA.

After importing CA provided certificates to JKS, AI is failing to come up.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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