Siebel AI Tomcat Server Fail to Initialize with Error "java.io.IOException: Alias name [null] does not identify a key entry" After Replacing Self-signed Certificates with CA Signed Certificates
(Doc ID 2582830.1)
Last updated on MARCH 27, 2024
Applies to:
Siebel CRM - Version 19.7 and laterInformation in this document applies to any platform.
Symptoms
Unable to login to SMC, or AI failed to start on HTTPS port, or after replacing/renewal of certificates Siebel is not working. The following can be found:
ERROR
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catalina*.out
SEVERE [main] org.apache.coyote.AbstractProtocol.init Failed to initialize end point associated with ProtocolHandler ["https-jsse-nio-9001"]
java.lang.IllegalArgumentException: java.io.IOException: Alias name [null] does not identify a key entry
STEPS
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The issue can be reproduced at will with the following steps:
1. Stop AI and import CA provided certificate to JKS
2. Start AI service.
3. AI failed to start
Changes
As part of security policy, these self-signed certificates need to be replaced with signed certificates provided by root CA.
After importing CA provided certificates to JKS, AI is failing to come up.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |