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Error SBL-DBC-00108 On Transient Business Component(TBC) PreWrite Record Causing Crash In TBUI Execution (Doc ID 2582882.1)

Last updated on SEPTEMBER 03, 2019

Applies to:

Siebel CRM - Version 19.6 and later
Information in this document applies to any platform.

Symptoms



ObjMgr Crash - TBUI Task PreWrite Record




Frequent crashes in Upgrade environment with a specific FDR pattern crashing during TBUI SQL execution.
Different task-based journeys and crash randomly appears in any of task flow.


ERROR and Call stack for the crash
-----------------------
Failed to allocate memory for param# n, bytes 41943042,
SBL-DBC-00107: An Oracle database error has occurred.

 

Called from:

/vha/app/siebel/ses/siebsrvr/lib/libsslcosd.so(+0x7195)[0xf741a195]

/vha/app/siebel/ses/siebsrvr/lib/libsslcosd.so(+0x798e)[0xf741a98e]

[0xf777c410]

/vha/app/siebel/ses/siebsrvr/lib/libsslcshar.so(_Z8SSstrcpyPDsPKDs+0x14)[0xf753cab4]

/vha/app/siebel/ses/siebsrvr/lib/libsscdo90.so(_ZN12CSSOraSqlObj18DoWriteRecordArrayER15CSSSqlStmtArrayiiRmR8SSstringi+0x1884)[0xf271db14]

/vha/app/siebel/ses/siebsrvr/lib/libsscdo90.so(_ZN12CSSOraSqlObj13DoWriteRecordER10CSSSqlStmtRmi+0xe1)[0xf2720001]

/vha/app/siebel/ses/siebsrvr/lib/libsscdo90.so(_ZN12CSSOraSqlObj18DoWriteRecordArrayER15CSSSqlStmtArrayi+0xa6a)[0xf272164a]

/vha/app/siebel/ses/siebsrvr/lib/libsscfdm.so(_ZN9CSSSqlObj16WriteRecordArrayER15CSSSqlStmtArrayiiPi+0x54e)[0xf22294ee]

/vha/app/siebel/ses/siebsrvr/lib/libsscfdm.so(_ZN9CSSSqlObj11WriteRecordEP15CSSSqlStmtArrayi+0x237d)[0xf21d9a6d]

/vha/app/siebel/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp14SqlWriteRecordEv+0x44)[0xf24a98a4]

/vha/app/siebel/ses/siebsrvr/lib/libsscacmbc.so(_ZN9CSSBCBase14SqlWriteRecordEv+0x8ae)[0xec57795e]

/vha/app/siebel/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp11WriteRecordEbP13CSSObjectBase+0x3134)[0xf24e6404]

/vha/app/siebel/ses/siebsrvr/lib/libsscftuisv.so(_ZN19CSSSWETaskUIService20CommitPendingChangesEbP8CCFArrayI10CCFElemPtrIvEE+0x2e0)[0xe906fb80]

/vha/app/siebel/ses/siebsrvr/lib/libsscftuisv.so(_ZN19CSSSWETaskUIService12NavigateNextEb+0x95)[0xe90764e5]

/vha/app/siebel/ses/siebsrvr/lib/libsscftuisv.so(_ZN19CSSSWETaskUIService14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0x436)[0xe907a106]

/vha/app/siebel/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x514)[0xf24a2474]

/vha/app/siebel/ses/siebsrvr/lib/libswcftuiwfr.so(_ZN22CSSSWEFrameTaskPlaybar14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x67)[0xe4430417]

/vha/app/siebel/ses/siebsrvr/lib/libsscaswbc.so(_ZN11CSSSWEFrame12InvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x1f5)[0xeba9fa25]

 






STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure Task with TBC
2. Deploy the TBUI
3.Provide access to TBUI and its related views
4. Make sure that at lease one applet is based on TBC
5. Test the TBUI scenario multiple times



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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