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ERR_SSL_VERSION_OR_CIPHER_MISMATCH in Browser, When Accessing SMC After Fresh Installation (Doc ID 2583047.1)

Last updated on AUGUST 30, 2019

Applies to:

Siebel Media - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.0 [IP2017] version, fresh installation Installation

When attempting to hit https from tomcat ai installed IP17 the following error occurs.

ERROR
-----------------------
ERR_SSL_VERSION_OR_CIPHER_MISMATCH

on the tomcat.log the following error is seen:
https-jsse-nio-9001-exec-5, fatal error: 40: no cipher suites in common
javax.net.ssl.SSLHandshakeException: no cipher suites in common

STEPS
-----------------------
The issue can be reproduced at customer with the following steps:
1. created wild card cert. Imported root, intermediate 1 and intermediate 2, created trustkey store and imported the wild card cert
2. perform IP17 installation, try to access SMC
3. error occurs


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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