My Oracle Support Banner

Account Merge Error: SBL-DAT-00263 (Doc ID 2584227.1)

Last updated on SEPTEMBER 08, 2020

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.


Problem Description
Gettign weird error when merging 2 accounts. The error message is below:

The record 'Primary Account Name: XXX, Account Location: YYY' can't be merged by you because you are not marked primary.(SBL-DAT-00263)

Expected Behavior
No error will occur when merging 2 accounts.

1. Select the more than 2 accounts records in Account list applet
2. Launch the Merge Records function from applet menu
3. Click the 'OK' button on Merge Records dialog

After that, (SBL-DAT-00263) error occurred.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.