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APPLICATION CAN FAIL TO LOAD IF ONE OF THE GATEWAY NODES IS DOWN WITH GATEWAY CLUSTER (Doc ID 2585549.1)

Last updated on NOVEMBER 25, 2019

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

On : 19.6 version, System Admin

Gateway clustering not working as expected in Siebel Ip19.x 

While testing gateway cluster fail over, if any one of the node is down Siebel application is failing to load. here are the steps to reproduce


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. setup siebel enterprise
2. setup gateway cluster
3. Stop one of the node

4. Access Siebel application, most of the times it is giving Server Busy error.

 

In zookeeper_client.log we could see below error 

 

2019-07-23 07:20:09,592 [myid:] - INFO  [localhost-startStop-1-SendThread(xxxxxx:5555):ClientCnxn$SendThread@1158] - Unable to read additional data from server sessionid 0x26c1db09aab0006, likely server has closed socket, closing socket connection and attempting reconnect
2019-07-23 07:20:09,592 [myid:] - INFO  [https-jsse-nio-9031-exec-5-SendThread(xxxxxxx:5555):ClientCnxn$SendThread@1158] - Unable to read additional data from server sessionid 0x26c1db09aab0011, likely server has closed socket, closing socket connection and attempting reconnect
2019-07-23 07:20:09,592 [myid:] - INFO  [localhost-startStop-1-SendThread(xxxxxxxxx:5555):ClientCnxn$SendThread@1158] - Unable to read additional data from server sessionid 0x26c1db09aab0008, likely server has closed socket, closing socket connection and attempting reconnect
2019-07-23 07:20:09,693 [myid:] - ERROR [https-jsse-nio-9031-exec-5-EventThread:ClientCnxn$EventThread@532] - Error while calling watcher
java.lang.NullPointerException

Cause

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In this Document
Symptoms
Cause
Solution
References


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