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Siebel export records functionality from the UI on a list applet is failing intermittently (Doc ID 2585623.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel CRM - Version 8.2.2 SIA[22320] and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
issue 1.
Intermittent issue, Using export functionality in Siebel applet.
the generated xls file contains junk characters instead of expected rows

possible issue with server 1 (as when the user session connects to server2, the issue is not present). Also, a workaround to delete the spf is currently in place in order to avoid this issue

issue 2.
no logs are generated for Public Sector AOM on server 1



EXPECTED BEHAVIOR
-----------------------
exported rows should be created fine in .xls files

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. open a list applet with records
2. use export functionality and select xls format
3. the generated file contains junk caracters



Changes

 none

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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