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Upgrade Failing For Disconnect Action With Product Offer (Doc ID 2585698.1)

Last updated on JANUARY 26, 2020

Applies to:

Siebel CRM - Version 16.13 [IP2016] and later
Information in this document applies to any platform.

Symptoms

 

When trying to upgrade using Product Offer with Disconnect Action under Promotion,

Error:

Error running sub-process 'RAF Create Document Workflow' at step 'RAF Create Document Workflow'.(SBL-BPR-00183

1) Create Product Structure:

Service1:
Child1
Child2

Service2:
Child3
Child4

2) Create Promotion Structure:

Promotion A
Service1 111 Disconnect
Child1 - Default [Promotion]
Service2 111 Disconnect
Child3 - Default [Promotion]

Promotion B
Service1 111 Disconnect
Child2 - 1 Default [Promotion]
Service2 111 Disconnect
Child4 - 1 Default [Promotion]

3) Define Product Upgrade from Promotion A to Promotion B.

4) Create Product Offer defining Promotion Upgrade.

5) Create Sales Order.

6) Perform Auto Asset.

7) Generate WSDL for Product Offer Order Web Service.

8) Provide inputs as per sample Bookshelf Web Service Input Request. Executing

ApplyOfferToCreateOrder

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:asi="http://siebel.com/asi/"
xmlns:raf="http://www.siebel.com/xml/RAFActionList">
<soapenv:Header>
<UsernameToken xmlns="http://siebel.com/webservices">SADMIN</UsernameToken> <PasswordText xmlns="http://siebel.com/webservices">SADMIN</PasswordText>
<SessionType xmlns="http://siebel.com/webservices">None</SessionType>
</soapenv:Header>
<soapenv:Body>
<asi:ApplyOfferToCreateOrder_Input>
<asi:OfferId>xxxxx</asi:OfferId>
<asi:Response>Accept</asi:Response>
<asi:AssetId>xxxxx</asi:AssetId>
<asi:AccountId>xxxxx</asi:AccountId>
<asi:ResponseId>xxxxx</asi:ResponseId>
<asi:Mode>Order</asi:Mode>
</asi:ApplyOfferToCreateOrder_Input>
</soapenv:Body>
</soapenv:Envelope>

9) Generate Response.

10) Getting below error.
<SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode>SOAP-ENV:Server</faultcode>
<faultstring>Error running sub-process 'RAF Create Document Workflow' at step 'RAF Create Document Workflow'.(SBL-BPR-00183)</faultstring>
<detail>
<siebelf:siebdetail
xmlns:siebelf="http://www.siebel.com/ws/fault">
<siebelf:logfilename>EAIObjMgr_enu_xxxx.log</siebelf:logfilename>
<siebelf:errorstack>
<siebelf:error>
<siebelf:errorcode>SBL-BPR-00183</siebelf:errorcode>
<siebelf:errorsymbol/>
<siebelf:errormsg>Error running sub-process 'RAF Create Document Workflow' at step 'RAF Create Document Workflow'.(SBL-BPR-00183)</siebelf:errormsg>
</siebelf:error>
<siebelf:error>
<siebelf:errorcode>SBL-BPR-00183</siebelf:errorcode>
<siebelf:errorsymbol/>
<siebelf:errormsg>Error running sub-process 'RAF Check For Promotion Sub Process' at step 'Check For Promotion and Apply'.(SBL-BPR-00183)</siebelf:errormsg>
</siebelf:error>
<siebelf:error>
<siebelf:errorcode>SBL-BPR-00183</siebelf:errorcode>
<siebelf:errorsymbol/>
<siebelf:errormsg>Error running sub-process 'ABO Bulk Request - Disconnect Products & Services Process' at step 'Disconnect Promotion'.(SBL-BPR-00183)</siebelf:errormsg>
</siebelf:error>
<siebelf:error>
<siebelf:errorcode>SBL-BPR-00183</siebelf:errorcode>
<siebelf:errorsymbol/>
<siebelf:errormsg>Error running sub-process 'ABO Bulk Request - Promotion Disconnect Integration SubProcess' at step 'Disconnect Promotion'.(SBL-BPR-00183)</siebelf:errormsg>
</siebelf:error>
<siebelf:error>
<siebelf:errorcode>SBL-BPR-00183</siebelf:errorcode>
<siebelf:errorsymbol/>
<siebelf:errormsg>Error running sub-process 'ABO Bulk Request - Promotion Disconnect Sub Process' at step 'Disconnect Promotion Sub'.(SBL-BPR-00183)</siebelf:errormsg>
</siebelf:error>
<siebelf:error>
<siebelf:errorcode>SBL-BPR-00162</siebelf:errorcode>
<siebelf:errorsymbol/>
<siebelf:errormsg>Error invoking service 'ISS Promotion Management Service', method 'PromIterateProcess' at step 'Disconnect unrelated item'.(SBL-BPR-00162)</siebelf:errormsg>
</siebelf:error>
<siebelf:error>
<siebelf:errorcode>SBL-BPR-00162</siebelf:errorcode>
<siebelf:errorsymbol/>
<siebelf:errormsg>Error invoking service 'SIS OM PMT Service', method 'Delta' at step 'Create Delta'.(SBL-BPR-00162)</siebelf:errormsg>
</siebelf:error>
<siebelf:error>
<siebelf:errorcode>SBL-ORD-00160</siebelf:errorcode>
<siebelf:errorsymbol/>
<siebelf:errormsg>Object stored at key 'HeaderKey' was not found.(SBL-ORD-00160)</siebelf:errormsg>
</siebelf:error>
</siebelf:errorstack>
</siebelf:siebdetail>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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