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How To Know The Generated Password Of SAM Users When There Is No Integration With Email Server? (Doc ID 2588201.1)

Last updated on JULY 17, 2021

Applies to:

Siebel Tools - Version 19.8 and later
Information in this document applies to any platform.


SAM with Siebel IP2019 patchset 8 is being used. Due to customer security restrictions cannot integrate SAM with the email server. Because of that, setup has been done using "dummy" values during SAM installation, regarding email server and email account information

Everytime a user is created an error raise because it tries to connect to the email server (which does not exists because of the dummy value) - but navigating out and then back, can see the user created fine

According to the documentation SAM automatically creates a random password for the user than later on he can change on the settings option within SAM

"Random password is sent to user once user record is created and can be regenerated and reset by selecting Reset Password" on Overview of Siebel Approval Manager (SAM) (Doc ID 2493884.2)

Questions for this scenario are:

1) Is there a way to avoid the error knowing we cannot integrate with email server? please check the video attached for your understanding

2) How can we know in advance the password being setup for each new user in order to enter the application and change it knowing SAM wont be able to send emails to these users with the random password generated?

3) It has been said on a previous SR that email integration was not mandatory in order to use SAM with siebel and workspace integration. Nevertheless, it seems there are functionalities in SAM that expects sending emails so question is again , is integration with email server mandatory or not?


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