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Not Able Initialize A Local Database After The DBXTRACT IP2014 Error: SBL-DCK-00214 (Doc ID 2588505.1)

Last updated on SEPTEMBER 14, 2019

Applies to:

Siebel eAutomotive Call Center - Version 8.1.1.14.12 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.12 [IP2014] version, System Admin

Not able initialize a local database after the DBXTRACT


   ERROR
-----------------------
Unable to Connect to server
Unable to establish synchronization session with server.
Directory /sblupg/siebelfs\att does not exist.

 

SynchMgr_timestamp.log shows the below

--------------------------------------
GenericLog GenericError 1 000000025d760470:0 2019-09-09 14:09:37 File server does not exist or is not accessible (/sblupg/siebelfs\att)
Trace TracingInfo 3 000000025d760470:0 2019-09-09 14:09:37 Error Opening Sync session for Node (ASAX) -- releasing locks
GenericLog GenericError 1 000000025d760470:0 2019-09-09 14:09:37 (syncctx.cpp (295) err=1114326 sys=0) SBL-DCK-00214: Directory /sblupg/siebelfs\att does not exist.





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Successfully ran the Generate New Database and DB Extract for the user but when trying to initialize the local database, getting the error message



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot initialize local DB

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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