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Not Able Initialize A Local Database After The DBXTRACT IP2014 Error: SBL-DCK-00214 (Doc ID 2588505.1)

Last updated on SEPTEMBER 14, 2019

Applies to:

Siebel eAutomotive Call Center - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, System Admin

Not able initialize a local database after the DBXTRACT

Unable to Connect to server
Unable to establish synchronization session with server.
Directory /sblupg/siebelfs\att does not exist.


SynchMgr_timestamp.log shows the below

GenericLog GenericError 1 000000025d760470:0 2019-09-09 14:09:37 File server does not exist or is not accessible (/sblupg/siebelfs\att)
Trace TracingInfo 3 000000025d760470:0 2019-09-09 14:09:37 Error Opening Sync session for Node (ASAX) -- releasing locks
GenericLog GenericError 1 000000025d760470:0 2019-09-09 14:09:37 (syncctx.cpp (295) err=1114326 sys=0) SBL-DCK-00214: Directory /sblupg/siebelfs\att does not exist.

The issue can be reproduced at will with the following steps:
1. Successfully ran the Generate New Database and DB Extract for the user but when trying to initialize the local database, getting the error message

The issue has the following business impact:
Due to this issue, users cannot initialize local DB




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