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Siebel Gateway Isn't Coming Up (Doc ID 2588571.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel CRM - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

On : 19.3 version, System Admin

Siebel Gateway isn't coming up and failing with below error message. There are no gateway logs were generated at all.


ERROR
-----------------------
$ start_ns
not started: Cannot confirm start of service process


Strace of gateway was showing it is not even able to open libraries required for startup although there was no access issue


19883 access("/etc/ld.so.preload", R_OK) = -1 ENOENT (No such file or directory)
19883 open("/u02/app/siebel/gtwysrvr/lib/tls/x86_64/libdl.so.2", O_RDONLY) = -1 ENOENT (No such file or directory)
19883 stat("/u02/app/siebel/gtwysrvr/lib/tls/x86_64", 0x7fff9b35c0c0) = -1 ENOENT (No such file or directory)
19883 open("/u02/app/siebel/gtwysrvr/lib/tls/libdl.so.2", O_RDONLY) = -1 ENOENT (No such file or directory)

19883 stat("/u02/app/siebel/gtwysrvr/lib/odbc/merant/tls", 0x7fff9b35c0c0) = -1 ENOENT (No such file or directory)
19883 open("/u02/app/siebel/gtwysrvr/lib/odbc/merant/libdl.so.2", O_RDONLY) = -1 ENOENT (No such file or directory)
19883 stat("/u02/app/siebel/gtwysrvr/lib/odbc/merant", 0x7fff9b35c0c0) = -1 ENOENT (No such file or directory)
19883 open("/u02/app/siebel/gtwysrvr/mw/lib/tls/x86_64/libdl.so.2", O_RDONLY) = -1 ENOENT (No such file or directory)
19883 open("/u02/app/siebel/gtwysrvr/mw/lib/tls/libdl.so.2", O_RDONLY) = -1 ENOENT (No such file or directory)
19883 stat("/u02/app/siebel/gtwysrvr/mw/lib", 0x7fff9b35c0c0) = -1 ENOENT (No such file or directory)

 

19883 rt_sigaction(SIGSEGV, {0x4d9c50, [], SA_RESTORER|SA_INTERRUPT, 0x7fa779f08660}, {SIG_DFL, [], 0}, 8) = 0
19883 rt_sigaction(SIGSEGV, {SIG_DFL, [], SA_RESTORER|SA_INTERRUPT, 0x7fa779f08660}, {0x4d9c50, [], SA_RESTORER|SA_INTERRUPT, 0x7fa779f08660}, 8) = 0
19883 rt_sigaction(SIGSEGV, {0x4d9c50, [], SA_RESTORER|SA_INTERRUPT, 0x7fa779f08660}, {SIG_DFL, [], SA_RESTORER|SA_INTERRUPT, 0x7fa779f08660}, 8) = 0
19883 rt_sigaction(SIGSEGV, {SIG_DFL, [], SA_RESTORER|SA_INTERRUPT, 0x7fa779f08660}, {0x4d9c50, [], SA_RESTORER|SA_INTERRUPT, 0x7fa779f08660}, 8) = 0

Changes

 OS patch was applied on Siebel server (Linux) and machine was rebooted.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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