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Reply,Reply To All,Forward Buttons Are Disabled For Email Activities (Doc ID 2589049.1)

Last updated on SEPTEMBER 19, 2019

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

On : 19.4 version, Comms Server & Email Response

Buttons "Reply, Reply to All, Forward" are disabled in Communications Detail Response view


STEPS

  1. Configure Drill down in Activity List Applet for Activity type 'Email - Inbound' in order to navigate to Communications Detail Response view
  2. Drill down from Activity List Applet ,Reply,Reply all and Forward buttons are disabled in communications Detail Response View

Cause

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In this Document
Symptoms
Cause
Solution


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