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Functionality Of Shortcut Key (Ctrl+shift+3) For Record Count Does Not Work Consistently (Doc ID 2589506.1)

Last updated on NOVEMBER 18, 2020

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms


Functionality of shortcut key (Ctrl+shift+3) for Record Count doesn't work when Ctrl+shift+4 is pressed before it

The issue can be reproduced at will with the following steps:
1. Go to Service. By Default it shows 'My Service Requests'. Ctrl+Shift+3 works and shows the Record Count.
2. Press 'Ctrl+Shift+4' and then press 'Ctrl+Shift+3', it will stop working.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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