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Custom Views Are Not Displayed in ARA Language in RR Environment (Doc ID 2590448.1)

Last updated on SEPTEMBER 19, 2019

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms

On : 19.7 version, all custom views created are not displayed neither in Site Map or in the Screen Menu when connecting to the ARA language Object Manager.

Custom views were displayed in ENU application.

The issue can be reproduced at will with the following steps:
1. Create a custom view
2. Have it added to the User's Responsibility
3. Logon with this User in the ARA Object Manager
4. Go to Site Map and confirm that View is not displayed

The following steps were taken to troubleshoot this issue:

e.g: https://<PROD SERVER>:<PROD PORT#>/siebel/app/callcenter/ara?SWECmd=GotoView&SWEView=ABC+Deactivate+Customer+List+View&SWERF=1&SWEHo=<PROD SERVER>&SWEBU=1:

'View' as 'ABC Deactivate Customer List View' could not be found. This object is inactive or does not exist. (SBL-DAT-00144)

Changes

FullRR were executed

Later, Incremental Repository Migration were failing

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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