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Border Color Disappears For Overlapping Activities In Dispatch Board (Doc ID 2590455.1)

Last updated on MARCH 12, 2021

Applies to:

Siebel Field Service - Version 19.4 and later
Information in this document applies to any platform.

Symptoms

Border color disappears for overlapping activities

STEPS

The issue can be reproduced at will with the following steps:
1. Launch Siebel Application
2. Navigate to dispatch board and select service region to populate employees for the service region
3. Drag and drop the unscheduled activities, for overlapping activities border color is not appearing


Tools:

1. The query for FS Dispatch Board Gantt Applet, change the 'DispatchBoardColourAttrib2' user property value to map for the Type field
2. Create new user property 'DispatchBoard_Activity Type_ColMap' and ' DispatchBoard_Activity Type_LOVMap' to map for the LOV values and color values
3. Change the Field value of 'BDRCLRField' to 'Type' for 'Action' Business Component

Cause

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In this Document
Symptoms
Cause
Solution
References


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