How To Keep Session From Not Timing Out In Siebel IP2017 And Later?
(Doc ID 2590554.1)
Last updated on SEPTEMBER 16, 2023
Applies to:
Siebel CRM - Version 17.0 [IP2017] to 20.1 [Release V17]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Session Timeout is not working and Session is timing out.
EXPECTED BEHAVIOR
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Customer does not want a timeout, but a timeout is something that is expected in general.
STEPS TO REPRO
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The issue can be reproduced at will with the following steps:
1. Perform below parameter changes to Siebel Application Object Manager
Application Message Bar Flag = True
Application Enable Message Broadcast Cache = True
Application Message Bar Update Interval = 120
2. In SMC for callcenter under "Enhanced Authentication", provide Active Session Timeout Value (seconds)* as 125
3. As per above settings Application session should not time out, but after 125 seconds if application is idle getting session timeout
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |