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How To Keep Session From Not Timing Out In Siebel IP2017 And Later? (Doc ID 2590554.1)

Last updated on JULY 24, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] to 20.1 [Release V17]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Session Timeout is not working and Session is timing out.

EXPECTED BEHAVIOR
-----------------------
Application should not timeout

STEPS TO REPRO
------------------
The issue can be reproduced at will with the following steps:

1. Perform below parameter changes to Siebel Application Object Manager

Application Message Bar Flag = True
Application Enable Message Broadcast Cache = True
Application Message Bar Update Interval = 120

2. In SMC for callcenter under "Enhanced Authentication", provide Active Session Timeout Value (seconds)* as 125
3. As per above settings Application session should not time out, but after 125 seconds if application is idle getting session timeout

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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