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Siebel Servers Do Not Startup Post Installation/Configuration And Displays SBL-ADM-02092 Error For Gateway Not Specified (Doc ID 2590558.1)

Last updated on JULY 05, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


On : 19.8 version, Installation

When attempting to perform an upgrade from 19.4 to 19.8, the migration completed but the Siebel server did not start with following errors recorded in the Siebsrvr.log:

GenericLog GenericError 1 000000025d6ef35c:0 2019-09-03 13:47:18 (listener.cpp (177) err=591916 sys=0) SBL-ADM-02092: The gateway name is not specified

The issue can be reproduced at will with the following steps:
1. Perform patch update from 19.4 to 19.8.
2. Make sure that the migration is complete.
3. Check to see if the Siebel server starts up.




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