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Siebel REST Outbound Error Exception: class "com.siebel.apps.shared.xmlp.RESTOutboundBusvc"'s signer information does not match signer information of other classes in the same package (Doc ID 2591658.1)

Last updated on AUGUST 11, 2020

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms

On : 19.7 version, Siebel EAI

When attempting to invoke an outbound REST service after having the system idle for a few hours
the following error occurs.

ERROR
-----------------------
siebel.log

EAITransport EAITransportDebug 4 000000025d5c0d24:0 2019-08-20 13:50:17 Request URL = http://<hostname>:<port>/siebel/jbs/com.siebel.apps.shared.xmlp.RESTOutboundBusvc/PrepareHttpRequest

EAITransport EAITransportDebug 4 000000025d5c0d24:0 2019-08-20 13:50:17 *** HTTP response Headers from Data Send request:
HTTP/1.1 500

and 

[SIEBEL ERROR] Thread[http-nio-9012-exec-5,5,main] [2019-08-20 13:05:07.378] [JBS_Resource] Some Exception occurred while request execution. Exception: class "com.siebel.apps.shared.xmlp.RESTOutboundBusvc"'s signer information does not match signer information of other classes in the same package


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Leave the Siebel server running overnight, idle.
2. Log back in and trigger the outbound REST call.
3. Restart SES application container to recover from this outbound REST failure .

Cause

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In this Document
Symptoms
Cause
Solution
References


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