Access id denied due to invalid credentials or insufficient privilege (Doc ID 2592160.1)

Last updated on MARCH 15, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

New migration profile connection created.

Siebel Migration Application error when trying to login.

Used Postman to test REST call and that was successful.

ERROR
-----------------------

Login Screen displays error: Access id denied due to invalid credentials or insufficient privilege

Migration.log file has the following error:

[DEBUG] 2019-09-06 09:32:52.892 [https-openssl-nio2-9011-exec-2] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Using the Basic authentication
[ERROR] 2019-09-06 09:33:04.955 [https-openssl-nio2-9011-exec-2] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Unable to authenticate the User due to exception java.net.SocketException: Connection reset
[DEBUG] 2019-09-06 09:33:04.955 [https-openssl-nio2-9011-exec-2] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Returning Status Code 0
[ERROR] 2019-09-06 09:33:04.955 [https-openssl-nio2-9011-exec-2] Migration - com.siebel.migration.server.MigrationServer:doPost Error in Login: Invalid User
[TRACE] 2019-09-06 09:33:04.970 [https-openssl-nio2-9011-exec-2] Migration - com.siebel.migration.server.MigrationServer:doPost Output message: {"status":"error","msg":"INTL_INVL_USR"}

Changes

Cause

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In this Document

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Access id denied due to invalid credentials or insufficient privilege (Doc ID 2592160.1)

Applies to:

Symptoms

Changes

Cause

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