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Unable To Upload .xlsm Attachment File Into Siebel Application (HI) (Doc ID 2593377.1)

Last updated on SEPTEMBER 27, 2019

Applies to:

Siebel Oil, Gas and Chemicals Service - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When attempting to click on a .xlsm attachment under Account Attachment screen,
the following error occurs.

ERROR
-----------------------
The file could not be found on any specified File System.(SBL-UIF-00230)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Application and navigate to Accounts->Attachment screen
2. Drag and drop a .xlsm file into the application
3. The file gets added, but the size of the file does not update. It is blank
4. Click on the attachment, this throws a message stating "The file does not exist"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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