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Difference in Currency Value Between Total Required amount and amount in List Applet (Doc ID 2594130.1)

Last updated on OCTOBER 01, 2019

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms

On : 19.7 version, Client Functionality

"Total Required" values is displayed in different currency that the value mentioned in list applet.

Set "Total Required" of Amount Allocation field to TRUE. The expectation is to see the Total value as sum of list column Amount values. The value should be same currency of list column values that is getting summed up.


For Example,

For Indian market added two records.
  i. One with the Amount 100 and
  ii. another record with the Amount 100.

Expecting to see 200 in total values. But customer can see the value displayed is "2,275,312.86". It is converting the Amount from INR (Indian Currency) to USD.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to application
2. Navigate to Fund Groups -> Funded Accounts
3. Add 2 records with Amount allocation charge 100
4. Notice the total value as "2,275,312.86"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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