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Siebel Mobile : Battery Drain Problems on iPhone (Doc ID 2594724.1)

Last updated on OCTOBER 08, 2019

Applies to:

Siebel Mobile Applications - Version 18.9 and later
Information in this document applies to any platform.

Symptoms

 Battery drains quickly on iphone  running siebel mobile app . With the new Siebel Mobile app , user is experiencing a large Battery usage in the mobile by this app. It drains battery quicker.

 The following symptoms have been observed from fiddler log .


GetViewLayout 63 Repeated Get/SetProfileAttrs Call 
GetProfileAttr 605 Primary Position Type 63
SetProfileAttr 95 STEUSserRoleRegpf 63
  STE Division Alias 63
  STE Enable Paging 63
  Org.Country 63
  Login Name 63
  Primary Position Id 63
  STE Account Number 63
  STESRCloseId 50
  Platform Name 27
  ActivitySRNumber 36
  CharType 19

• About 63 request for refershLayout are made due to view navigation in 17 min. 
• About 700 request for Get/SetProfileAttr .
• 8 types of GetProfileAttr (total 8 * 63 = 504) are called with each view navigation.

Cause

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In this Document
Symptoms
Cause
Solution
References


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