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Issue with CIR Component which is Processing Emails 2 Times Intern Results In Duplicate Activities Being Created (Doc ID 2596523.1)

Last updated on OCTOBER 09, 2019

Applies to:

Siebel Call Center - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------

Intermittently duplicate emails are getting created in application


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process an inbound email
2. Notice that how many records are getting created for the same email

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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