Issue with CIR Component which is Processing Emails 2 Times Intern Results In Duplicate Activities Being Created
(Doc ID 2596523.1)
Last updated on OCTOBER 09, 2019
Applies to:Siebel Call Center - Version 16.10 [IP2016] and later
Information in this document applies to any platform.
On : 16.10 [IP2016] version, Comms Server & Email Response
Intermittently duplicate emails are getting created in application
The issue can be reproduced at will with the following steps:
1. Process an inbound email
2. Notice that how many records are getting created for the same email
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