My Oracle Support Banner

Application Crashing When Creating A New Contact Record (Doc ID 2596892.1)

Last updated on OCTOBER 08, 2019

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms


After upgraded Siebel DB from 16.19 to 19.7,  Siebel Application crashed when creating a new Contact Record with below crash call stack and fdr.
The crash also occurred when creating Account  and Service Request records.

CRASH CALL STACK 
-----------------------
Called from:
/siebel/sessblsrvr/siebsrvr/lib/libsslcosd.so(+0x7195)[0x2a6fc195]
/siebel/sessblsrvr/siebsrvr/lib/libsslcosd.so(+0x798e)[0x2a6fc98e]
[0x2aa63340]
/siebel/sessblsrvr/siebsrvr/lib/libsslcshar.so(_ZN8SSstringaSERKS_+0x1c)[0x2a800b0c]
/siebel/sessblsrvr/siebsrvr/lib/libsscfdm.so(_ZN9CSSSqlObj10BldInsStmtER15CSSSqlStmtArrayR8SSstringPKDs+0x5b68)[0x251200f8]
/siebel/sessblsrvr/siebsrvr/lib/libsscfdm.so(_ZN9CSSSqlObj11WriteRecordEP15CSSSqlStmtArrayi+0x19ff)[0x250d932f]
/siebel/sessblsrvr/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp18CommitVisMvgRecordEP19CSSSqlBCViewModeDefi+0xa6)[0x253ac626]
/siebel/sessblsrvr/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp18WriteVisMvgRecordsEPS_+0x1a5)[0x253bb495]
/siebel/sessblsrvr/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp11WriteRecordEbP13CSSObjectBase+0x17ed)[0x253e499d]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN11CSSSWEFrame15PostChangesToBCEiP13CSSStringList+0x1cd2)[0x1ef99692]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN11CSSSWEFrame20OnActionsWriterecordEv+0x313)[0x1ef8f593]
/siebel/sessblsrvr/siebsrvr/lib/libswcacmfr.so(_ZN15CSSSWEFrameBase20OnActionsWriterecordEv+0x6c)[0x8b2f05c]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN11CSSSWEFrame14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0xbae)[0x1ef9fbae]
/siebel/sessblsrvr/siebsrvr/lib/libswcacmfr.so(_ZN15CSSSWEFrameBase14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x601)[0x8b38c41]
/siebel/sessblsrvr/siebsrvr/lib/libswcaspfr.so(_ZN19CSSSWEDurationFrame14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x310)[0x1f25280]
/siebel/sessblsrvr/siebsrvr/lib/libswcaspfr.so(_ZN15CSSSWEJumpFrame14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x50)[0x1f1d680]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN11CSSSWEFrame12InvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x1f5)[0x1ef8bc15]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN11CSSSWEFrame12InvokeMethodEPKDsR14CSSStringArrayR14CCFPropertySetR8SSstringP16CSSSWEBindingCtx+0x3a)[0x1ef8bf8a]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN15CSSSWEComponent12InvokeMethodEPKDsR14CSSStringArrayR14CCFPropertySetR8SSstring+0x3d)[0x1f66407d]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN22CSSSWEFrameMgrInternal18InvokeAppletMethodEP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfoR14CSSStringArray+0x17e4)[0x1f1690c4]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor12InvokeMethodEP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfo+0xd8d)[0x1f10b69d]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor15_ProcessCommandEP16CSSSWEHtmlStreamP13WWEReqModInfoRP9WWECbInfo+0x193b)[0x1f110a4b]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor14ProcessCommandEP20CSSSWEGenericRequestP21CSSSWEGenericResponseRP13WWEReqModInfoRP9WWECbInfo+0xbf2)[0x1f113c12]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor14ProcessCommandEP17CSSSWEHttpRequestP18CSSSWEHttpResponseRP9WWECbInfo+0xac)[0x1f1153fc]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN18CSSServiceSWEIface7RequestEP12CSSSWEReqRecP17CSSSWEResponseRec+0x43f)[0x1f5a960f]
/siebel/sessblsrvr/siebsrvr/lib/libsscaswbc.so(_ZN18CSSServiceSWEIface14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0x4161)[0x1f5ae071]
/siebel/sessblsrvr/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x514)[0x253a2474]
/siebel/sessblsrvr/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession19ServiceInvokeMethodEmPKDsS1_R8SSstring+0xda)[0x270ac93a]
/siebel/sessblsrvr/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession14RPCMiscServiceE12SISOMRPCCode12SISOMArgTypemP18CSSSISOMRPCArgListS3_+0x2aa)[0x270ae96a]
/siebel/sessblsrvr/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession9HandleRPCE12SISOMRPCCode12SISOMArgTypemP18CSSSISOMRPCArgListS3_RiPv+0x623)[0x270c2973]
/siebel/sessblsrvr/siebsrvr/lib/libsssasos.so(_ZN9CSSClient11HandleOMRPCEP12CSSClientReq+0xb4)[0x270f76b4]
/siebel/sessblsrvr/siebsrvr/lib/libsssasos.so(_ZN9CSSClient13HandleRequestEP12CSSClientReq+0xda)[0x270f5f6a]
/siebel/sessblsrvr/siebsrvr/lib/libsssasos.so(+0x7f35)[0x270ecf35]
/siebel/sessblsrvr/siebsrvr/lib/libsssasos.so(_ZN11SOMMTServer16SessionHandleMsgEP9smiSisReq+0x150)[0x270ed2e0]
siebmtshmw(_ZN13smiMainThread20CompSessionHandleMsgEP9smiSisReq+0x55)[0x806d7f5]
siebmtshmw(_ZN12_smiMessageQ14ProcessMessageEP12_smiMsgQItemli+0x500)[0x808ead0]
siebmtshmw(_ZN12_smiMessageQ14ProcessRequestEPvS0_RS0_+0x1c4)[0x8094924]
siebmtshmw(_ZN13_smiWorkQueue15ProcessWorkItemEPvS0_RS0_+0xc8)[0x807f128]
siebmtshmw(_ZN13_smiWorkQueue10WorkerTaskEPv+0x311)[0x8083a71]
siebmtshmw(_Z16SmiThrdEntryFuncPv+0x729)[0x8071a39]
/siebel/sessblsrvr/siebsrvr/lib/libsslcosd.so(+0x13fa1)[0x2a708fa1]
/siebel/sessblsrvr/siebsrvr/lib/libsslcwsl.so(+0x225f)[0x2aa5b25f]
/siebel/sessblsrvr/siebsrvr/mw/lib/libmfc400su.so(_Z15_AfxThreadEntryPv+0xaf)[0x2a2c9b2f]
/siebel/sessblsrvr/siebsrvr/mw/lib/libkernel32.so(_Z8MwThreadPv+0x136)[0x294b1e16]
/usr/lib/libpthread.so.0(+0x6bbc)[0x292cdbbc]
/usr/lib/libc.so.6(clone+0x5e)[0x290bd0fe]



FDR
-----------------------
Object Manager FdrSub_OBJMGR_BC_FLD_READ_ONLY_FLD Field Read Only Field User Prop Contact First Name
Object Manager FdrSub_OBJMGR_CACHE_QUERY Cache Query Parse Tree Contact:[Last Name] + ', ' + [First Name]
Object Manager FdrSub_SCRIPT_ALLOC_INFO Details on prev alloc (compare int2) BusComp [Contact] #BusComp_SetFieldValue#
Object Manager FdrSub_SCRIPT_ALLOC_INFO Details on prev alloc (compare int2) BusComp [Contact] #BusComp_SetFieldValue#
Object Manager FdrSub_OBJMGR_BC_FLD_READ_ONLY_FLD Field Read Only Field User Prop Contact Email Address
Object Manager FdrSub_OBJMGR_BC_FLD_READ_ONLY_FLD Field Read Only Field User Prop Contact Job Title
Object Manager FdrSub_OBJMGR_BC_FLD_READ_ONLY_FLD Field Read Only Field User Prop Contact Work Phone #
Object Manager FdrSub_OBJMGR_BC_FLD_READ_ONLY_FLD Field Read Only Field User Prop Contact Cellular Phone #
Object Manager FdrSub_OBJMGR_BC_FLD_READ_ONLY_FLD Field Read Only Field User Prop Contact Fax Phone #
Object Manager FdrSub_OBJMGR_BC_FLD_READ_ONLY_FLD Field Read Only Field User Prop Contact M/M
Object Manager FdrSub_OBJMGR_BC_WRT_REC BusComp Write Record Contact #WriteRecord#
Object Manager FdrSub_SCRIPT_ALLOC_INFO Details on prev alloc (compare int2) BusComp [Contact] #BusComp_PreWriteRecord#
Object Manager FdrSub_OBJMGR_SQLOBJ_WRT_REC SqlObj Write Record Contact - Sales Rep - VisMvgSqlBCDef 1-D0Z7PRA
Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD **



STEPS
-----------------------
1) Upgrade Siebel DB from 16.19 to 19.7
2) In Siebel Application,  go to Contacts Screen
3) Create a new Contact,  click Save button
4) Application crashed when trying Save the record
5) Note Application crashed when trying to save Account and Service Request records too

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.