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Assignment Manager Is Not Considering the Skills Of the Employee (Doc ID 2598432.1)

Last updated on MARCH 18, 2021

Applies to:

Siebel Assignment Manager - Version 18.11 and later
Information in this document applies to any platform.

Symptoms

Skill based assignment is not considered when using "Compare Object to Person" criteria for the assignment rule


STEPS

1. Define the 'Assignment Attribute' in siebel tools

2. In the Object Explorer, navigate to the 'Assignment Criteria' Object and define the assignment criteria

3. Navigate to 'Assignment Criteria Attribute' and define the Assignment Criteria Attribute

4. Launch Application and navigate to Administration - Assignment

5. Create assignment rule and assignment criteria with compare object to person based on the assignment criteria created in the above steps

6. Release the rules

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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