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CKEditor Is Inserted Or Updated Plain Text Email Body With a Special Character "--><!--{cke_protected}" (Doc ID 2601242.1)

Last updated on OCTOBER 17, 2019

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

When creating or editing a Plain Text Email Template on Administration - Communications > All Templates, and then copy and paste into the email body from another application as MS Word, MS Excel, MS Outlook or Notepad++. A special character "--><!--{cke_protected}" is added in the beginning on the email body as show in the log file ad screenshot below.

 

1. Screenshot:
 

 

 

 

2. Log File:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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