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Marketing Job Import Hangs at the "Read Staging" Step And Will Not Complete (Doc ID 2602235.1)

Last updated on MARCH 18, 2022

Applies to:

Siebel Marketing - Version 8.1.1 [21112] and later
Information in this document applies to any platform.


Marketing Job Import does not complete and hangs there in the "Read Staging" step.

This can be reproduced as below:

  1. From Administration - Marketing > Import, create a list import job

  2. Associate a 3,000 Contact records in a text file

  3. Use:

    Import Mode: Import New Records
    Match Resolution Guideline: Overwrite Existing Records

  4. Map data accordingly (e.g Last Name/First Name)

  5. Activate it

  6. From Job Status, it hangs there as seen below:




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