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Marketing Job Import Hangs at the "Read Staging" Step And Will Not Complete (Doc ID 2602235.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Siebel Marketing - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

Marketing Job Import does not complete and hangs there in the "Read Staging" step.

This can be reproduced as below:

  1. From Administration - Marketing > Import, create a list import job

  2. Associate a 3,000 Contact records in a text file

  3. Use:

    Import Mode: Import New Records
    Match Resolution Guideline: Overwrite Existing Records

  4. Map data accordingly (e.g Last Name/First Name)

  5. Activate it

  6. From Job Status, it hangs there as seen below:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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