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Dispatch Board : Issue With Drag & Drop Outside The Gantt Chart (Doc ID 2603546.1)

Last updated on OCTOBER 30, 2019

Applies to:

Siebel Field Service - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

The following issue was reported on 16.19 version:


In the dispatch board view, when the user clicks on an activity in the unplanned activities list applet and then drags it toward the gantt applet to position it on a certain slot, if the user releases the activity before it even has entered the FS Dispatch board gantt applet, the activity disappears. It is not rolled back to the unplanned activities list applet (it disappears from it). It is in fact assigned to the technician that would have appeared underneath the unplanned activity applet.

This issue happens only if there are enough lines (> 15) in the dispatch board gantt applet.
It can be reproduced in the latest version of Chrome and Firefox but not under IE11.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Dispatch board and select a service region with more than 15 employees.
2. Drag an activity and release it before entering the area of the Gantt applet.
3. This is assigned to an employee which exists in the list but it is not visible


Cause

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In this Document
Symptoms
Cause
Solution
References


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