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Duplicate Application Toolbar Icons Visible On The UI Post Consecutive Logins (Doc ID 2604012.1)

Last updated on MARCH 11, 2020

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms

Issue Desc: Duplicate application toolbar icons are visible on the UI in both IP15.6 to IP19.7.

ACTUAL BEHAVIOR
---------------
Duplicate application toolbar icons are visible on the UI


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login to the application with single sign on enabled.
2 Check for tool bar having any tool bar icons
3. Close the application abruptly by clicking on the 'close button' X.
4. Login to the application with same credentials and check for the application tool bar with duplicate icons
5. You can see the duplicate icons appearing on the tool bar

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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