Emails Fail Due To New Line Feed Characters In Email Body, ERROR: Your message contains invalid characters (bare line feed characters) which the email servers at test.com don't support.
(Doc ID 2604336.1)
Last updated on APRIL 04, 2025
Applies to:
Siebel Automotive - Version 16.16 [IP2016] and laterInformation in this document applies to any platform.
Recently we started using Office 360 and started seeing problems in emails being bounced back by destination email servers as they could not process some special characters in the email message. It happened with multiple email domains including the popular domains like Yahoo.com
Example Error Message in Undelivered email:
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Your message to test@test.com couldn't be delivered.
Your message contains invalid characters (bare line feed characters) which the email servers at test.com don't support.
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Symptoms
Emails are failing
Changes
none
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |