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Silent Install Doesn't Work for EAI Connector in Siebel 19.8 (Doc ID 2604751.1)

Last updated on OCTOBER 28, 2019

Applies to:

Siebel CRM - Version 19.8 and later
Information in this document applies to any platform.

Symptoms

Silent Install doesn't work for EAI Connector in Siebel 19.8

Able to install Enterprise, AI with response files. But getting null pointer exception for EAIConnector install.
Manual installation is working fine.
Need to automate this process for upgrade.


ERROR
-----------------------
java.lang.NullPointerException
  at com.oracle.siebel.patch.utility.CommonUtility.isValidPatchVersion(CommonUtility.java:1684)
  at oracle.sysman.oio.oioc.OiocOneClickInstaller.isValidPatchToApply(OiocOneClickInstaller.java:1514)
  at oracle.sysman.oio.oioc.OiocOneClickInstaller.main(OiocOneClickInstaller.java:331)
Press Any Key..................
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to install EAI using silent installation method.
2. Starting Oracle Universal Installer...

 Preparing to launch Oracle Universal Installer from C:\Users\AppData\Local\Temp\2\OraInstall2019-09-26_03-14-23PM. Please wait ... Picked up _JAVA_OPTIONS: -Dsun.locale.formatasdefault=true

******** LOG_LOCATION = C:\Users\AppData\Local\Temp\2\\logs\patchsetbackuplogs
Log File Name and Location: C:\Users\AppData\Local\Temp\2\\logs\patchsetbackuplogs\backup_09-26-2019_15.14.31.log

Oracle Home: E:\SBA81
Oracle Home Name: Siebel_Home_E_SBA81
Top Level Comp: oracle.siebel.ses
Siebel Version: 19.8.0.0.0
Shiphome Location: \install\SiebelAuto\Siebel_Install_Image\Siebel_All_ENU_PTB\IP2017\Siebel19_8\19.8.0.0.update\Windows\Server\Siebel_Enterprise_Server\Disk1
Selected Languages: [English]
s_isEnterpriseCacheInstalledfalse
oracle.siebel.ses 17.0.0.0.0 true
oracle.siebel.ses 18.11.0.0.0 true
18.11.0.0.0::::17.0.0.0.0
Higher Versioned Homes Listed ::: {Siebel_Home_E_sba81=18.11.0.0.0}
19.8.0.0.0::::null

Cause

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In this Document
Symptoms
Cause
Solution


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