My Oracle Support Banner

Adding CIF Contact Reference to SwiPersonMatchOutputIO is not returned in Response (Doc ID 2606899.1)

Last updated on NOVEMBER 04, 2019

Applies to:

Siebel CRM - Version 18.11 to 19.6 [Release V17]
Information in this document applies to any platform.

Symptoms

In Siebel 18.11

CIF Contact Reference is not listed in the response after adding it in SwiPersonMatchOutputIO

Behavior can be reproduced by following steps bellow:

1. Go to the vanilla SwiPersonMatchOutputIO > IC > add the
CIFContactReference IC:

Name: CIFContactReference
External Name: CIF Contact Reference
Parent Int Obj: Candidate
External Name Context: /CIFContactReference
XML Container: ListOfCIFContactReference
XML Tag: CIFContactReference

IC Fields: ExternalId, SystemNumber
Type: DTYPE_TEXT, Data

2. Add same to Contact Dedup IO as well

3. Call UCM Person Match web service response from SOAPUI

4.CIF Contact Reference is not returned in the response, although data exists for it.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.