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WSD DAEMON LOSES CONNECTION WITH DATABASE LEADING TO ERROR (Doc ID 2607365.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Siebel Marketing - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

When attempting to create Marketing surveys with 1 sequence and in average 2 Questions, the database hangs after 5 successful cycles with the following errors:
(Java version: jdk1.8.0_192)

ERROR c.m.c.r.s.DBAccess [localhost-startStop-1] Error thrown in getConnection java.sql.SQLException: Maximum number of open connections reached after 20 retries.

The following was seen in the logs:


1) WEB_SURVEYS_HEARTBEAT: 



The issue was reproduced at will with the following steps:

1. Create a Marketing Survey

2. Submit Survey Multiple times- say 5 times

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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